Le Spot will not accept any exchanges, or returns without prior communication. All items must be authorized by Le Spot. All exchanges and returns can be processed within 30 days from the original date the product was shipped, and must be accompanied by proof of purchase. Le Spot does not offer refunds, but upon inspection, will gladly provide you with a store credit.
All items being exchanged or returned to Le Spot must arrive unworn, with all original tags attached, in appropriate packaging, preferably the packaging the original package was sent in. In the event that any footwear is defective after being worn, the purchaser must contact the manufacturer for replacement.
Le Spot will not accept or assume responsibility for lost or damaged packages being returned, so it is strongly recommended that any returns be made through a reliable courier, with a tracking number or traceable system.
All shipping costs resulting from exchanged or returned items are the responsibility of the purchaser, and will not be covered by Le Spot. In the event of an exchange, the purchaser agrees to cover and pay for any additional shipping and handling for the exchanged item(s).
All sale items. whether purchased during an online store sale or with a discount coupon will be declared a final sale. No returns or exchanges will be permitted on discounted merchandise.
If you wish to return an order instore it can only be returned at our Rideau location for a store credit.